Terms & Conditions

Appointment Cancellation Policy

To best serve our clients and our staff, we require a minimum 24-hour notice via telephone to cancel or change any appointment.

Cancellations on short notice prohibit other clients from being able to fill that slot.  

Cancellations made with less than a 24-hour notice may be subject to a charge of 50% of the booked appointment value.

We thank you in advance for respecting our policy. 

 

Gift Voucher Terms & Conditions

Gift Vouchers expire 6months from purchase date.

Failure to keep an appointment and not provide 24 hours notice will result in gift voucher being deemed void.

Queen Victoria Beauty Salon will not be liable for any gift vouchers being lost or stolen.

Gift vouchers must be produced at time of appointment or payment will be required for services provided.

Gift voucher number must be quoted when booking appointment.

 

Returns Policy

We do not accept returns for change of mind. Please read the ingredients list of each product carefully before purchasing. Queen Victoria Beauty Salon will not be held liable for any allergic reaction claim made.  

If you product is damaged please contact us as soon as possible. Queen Victoria Beauty Salon is not responsible for damage caused from shipping.

Shipping

We are currently only shipping within Australia. Please allow 2 days for your product to be shipped. Queen Victoria Beauty Salon is not responsible for damage caused from shipping.